1. Who We Are

Bamboo Removal Wales ("we", "us", "our") is a bamboo removal service based at 8 Parkfield, Tonna, Neath SA11 3JN, United Kingdom. We are the data controller for personal data collected through this website.

2. What Data We Collect

We may collect the following personal data:

Name and contact details (phone number, email address) when you submit our contact form or call us
Property address and details relating to your bamboo issue
Technical data such as IP address, browser type, and pages visited via cookies and analytics

3. How We Use Your Data

We process your data under the lawful bases of legitimate interest and consent (GDPR Article 6) to:

Respond to your enquiries and provide quotes
Deliver our bamboo removal services
Improve our website and services
Send service-related communications

4. Data Sharing

We do not sell your personal data. We may share data with:

Our insurance-backed guarantee providers
The Property Care Association (PCA) for accreditation purposes
IT service providers who help us operate this website

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically for the duration of our service agreement plus 10 years (in line with our guarantee period) or as required by law.

6. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

7. Contact Us

For any privacy-related queries, contact us at:

Email: info@bamboowales.co.uk

Phone: 07582 869979

Address: 8 Parkfield, Tonna, Neath SA11 3JN

Privacy Policy